Order Routing

Your customer has just placed their order, what happens now? Spiff has developed one of the most sophisticated order routing systems in the market.

We deliver order information in two ways. Order Metadata and Print Ready PDF, PNG, SVG or JPG

Order Metadata (Order information)

Order Metadata is all the information your user has entered given to you in an order summary. By default, this order summary appears against the order number on the Orders page in the Spiff Hub. The orders page is set to show only todays orders. To show orders from the past click on the date picker in the top right of that page. Quickly navigate to orders for yesterday and month to date or select a custom date range.

When you click on view orders you see all the order information the user entered making it easy to fulfil your orders. Especially powerful for customization workflows.

For Shopify users, Spiff Order Routing can also populate the order details straight into your Shopify orders page. This means all the information you need is in one spot making it more efficient to fulfil.

Currently, the metadata supported by each step type is as follows:


  • Colors: The list of hex codes of the selected colors


  • Text: The entered message
  • Color: The hex code of the selected color


  • Image: A URL of the uploaded photo

Additionally Spiff records the variant selections made by the customer on each step.

The variants corresponding to each step type are as follows:

Step Type Selection
Color The selected color
Illustration The selected illustration
Material The selected material
Patchwork The image selected to generate the patchwork
Picture The selected image
Question The selected answer(s)
Text The selected font
Upload The frame selected to contain the uploaded image

Ready to Print Files: PDF, SVG, PNG or JPG

The Spiff system also creates a print ready file built by your customers during their design experience. As a standard, this is created once the consumer orders their product. They are stored by default in the order as shown in the above image (click on the order line to open the order) You can Download the print file to your local device or Print the order using the buttons at the top right of the screen.

Spiff can automate print file routing to send them directly to an external location (your print device or 3rd Party Manufacturer). Print files can be named after the order number from your ecommerce system.

Advanced Routing Options

  • Auto send PDFs to your customer via email
  • Spiff Queues - Create multiple locations for fulfilment and route orders based on a set of business rules: Enterprise only, geographical location, volume based etc. The Spiff Print Server Script is installed on a local machine and call on the Spiff queue system to check for orders that are relevant to it.
  • In-store Campaigns - Manage internal in-store campaigns by having staff enter orders directly into the Spiff Hub and have those orders routed through the Spiff Queue system back to the relevant machines for fulfilment.
  • For companies that use Third Party 3PL fulfillers - Once a sale gets made online, the order is routed via metadata and a print file, through to the fulfillers internal systems via our API. Through the API, fulfillers can manage orders in their own system and trigger any number of events, including printing direct to a local device.

Order Summary - Spiff provides the ability to receive the purchase as Metadata instead of a PDF. This Metadata is then displayed as a summary of the users purchases which the merchant can then use to fulfil the order.

Suitable for businesses wishing to provide customization features where the end product may simply require the merchant to configure a product from a set of sub products rather than actually print onto the product.

This is more suitable when items are not made to order, rather items are already in stock ready to pick and pack.

This is not appropriate when customers are personalizing products by uploading images, typing messages etc. Any form of personalization will mean that a print file is required.